Refund Policy for DDKCOLLECTION
At DDKCOLLECTION, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our refund policy below.
1. Returns
We accept returns on eligible items within [insert number of days, e.g., 30 days] of receipt. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Opened or used products
- Custom or personalized items
- Sale or clearance items
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us at Assistance@ddkhaircollection.com or call 908-416-2433 to request a return authorization.
- Provide your order number and the reason for the return.
- Once authorized, securely package the item and include your order confirmation email.
- Ship the item to the address provided in your return authorization.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number of days, e.g., 5-10 business days].
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., incorrect item sent).
6. Exchanges
If you need to exchange an item for a different size or product, please contact us at Assistance@ddkhaircollection.com. We will guide you through the exchange process.
7. Contact Us
If you have any questions or concerns regarding our refund policy, please reach out to us:
DDKCOLLECTION
Phone: 908-416-2433
Email: Assistance@ddkhaircollection.com